Privacy Policy

1. Introduction

Dr. Venkatesan Private Limited is a diversified healthcare organization comprising Svast Pharmaceuticals, Dr. Venkatesan Bone, Joint, Neuro & Trauma, VIVA Specialty, and Teams Hospital. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website or healthcare services.

2. Information We Collect

• Personal details such as your name, email address, phone number, and address.
• Medical or healthcare information provided during appointments or consultations.
• Website usage information including browser type, IP address, and device information.
• Communication records when you contact our support or healthcare teams.

3. How We Use Your Information

• To provide healthcare, pharmaceutical, and hospital-related services.
• To schedule appointments and communicate important healthcare updates.
• To improve our website, services, and patient experience.
• To comply with legal and regulatory obligations.
• To respond to inquiries, feedback, and customer support requests.

4. Data Protection

We implement appropriate administrative, technical, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to safeguard your information, no method of electronic transmission or storage is completely secure.

5. Sharing of Information

We do not sell or rent your personal information. Information may be shared only when necessary with:

• Authorized healthcare professionals involved in your care.
• Trusted service providers supporting our operations.
• Government or regulatory authorities when required by law.

6. Cookies & Website Analytics

Our website may use cookies and analytics tools to improve user experience, monitor website performance, and understand visitor interactions. You may disable cookies through your browser settings if you prefer.

7. Your Rights

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion where legally permissible.
• Withdraw consent where processing is based on consent.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. The revised version will be published on this page with the updated effective date.